Privacy Policy

Last Updated: April 10, 2025
This Privacy Policy ("Policy") explains how Sapiens Inc. ("Sapiens"), along with its subsidiaries and affiliated entities, including Agnes Inc. (collectively referred to as "we," "us," or "our"), collects, uses, discloses, and protects your personal information when you access or use our websites, services, and products (collectively, the "Services").
We may periodically update this Policy. If we make material changes, we will notify you by updating the "Last Updated" date above and, where required, provide additional notice. We encourage you to review this Policy regularly to stay informed about how we manage your information.

1. Scope of Services

Our Services include:

2. Information We Collect

a. Information Collected Automatically

We may collect certain technical information automatically when you use our Services, including:

  • Device and connection details (IP address, browser type, device identifiers, operating system, geographic location)
  • Website usage activity (pages visited, time spent, links clicked, referring pages)
  • Tracking technologies:
    • Cookies: Small files stored on your device to enable key functionality and user preference retention.
    • Web Beacons: Small electronic tags used to understand usage patterns and verify system performance.

Cookies used include:

  • Essential Cookies: Required for core website functionality.
  • Preference Cookies: Save your language or login preferences.
  • Analytics Cookies: Track usage for performance and UX improvements.
  • Consent Cookies: Track cookie opt-in/opt-out decisions.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect functionality.

b. Information You Provide

We collect information you directly provide, including:

  • Account creation details (username, email address, password)
  • Communication content (support requests, feedback)
  • Payment information (processed by third parties like Stripe)

c. Information We Do Not Collect

We do not knowingly collect or process sensitive personal data (e.g., racial origin, religious beliefs, political opinions, health data).

3. Use of Information

We may use your information to:

  • Provide, operate, and maintain our Services
  • Authenticate user access and manage accounts
  • Contact you with service-related updates or promotional content (you may opt out)
  • Fulfill transactions and payment processing
  • Respond to user inquiries and support needs
  • Perform analytics to improve our Services
  • Comply with legal obligations or resolve disputes
  • Facilitate a business transfer or corporate transaction

4. Sharing of Information

We do not sell your personal data. We may share information in these cases:

  • With service providers (e.g., Stripe, OpenAI, Anthropic) for payment processing, analytics, or hosting
  • With affiliates under common control and bound by this Policy
  • With other users in public areas of the Services, at your direction
  • For legal reasons: To comply with laws, enforce terms, or protect our rights
  • With your consent: For any other disclosed purposes

5. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to or restrict data processing
  • Request data portability
  • Withdraw consent for processing (where applicable)
  • Lodge complaints with a supervisory authority

To exercise any of these rights, contact us at support@agnes-ai.com

6. Third-Party Services

Our Services may rely on or integrate third-party providers, such as:

  • Stripe (for payment processing): See Stripe's Privacy Policy
  • OpenAI and Anthropic APIs (for content generation): Used to process requests securely

We do not transmit your personal data to third parties unless necessary for functionality or legal compliance.

7. Data Retention

  • We retain your personal data as long as your account remains active or as required for legitimate business purposes.
  • After account closure, we delete your personal data within 30 days.
  • You may request deletion at any time by contacting us.
  • We retain anonymized usage data for analytics and security for a limited period

8. Data Transfers

Your data may be processed outside your jurisdiction, including in countries with differing data protection laws. We implement appropriate safeguards (e.g., Standard Contractual Clauses) to ensure your data remains protected during cross-border transfers.

9. Security

We use commercially reasonable safeguards to protect your personal data, including secure storage on Tencent Cloud (see Tencent Cloud Privacy Policy). However, no system is 100% secure. You use the Services at your own risk.

10. Face Data and Photo Usage

We do not collect or process biometric face data. When you upload photos to use virtual try-on features:

  • Photos are stored solely for visualization
  • No facial recognition or biometric analysis is performed
  • Photos are retained only during your account activity and deleted upon request or account closure
  • You may delete uploaded photos at any time via your user dashboard

11. Children's Privacy

Our Services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from minors without parental consent. If we learn we have collected data from a child, we will delete it promptly

12. Contact Us

For questions or requests related to this Privacy Policy, please contact us at:

Emailsupport@agnes-ai.com